At TheJacketsClub we are committed to providing a seamless and hassle-free shopping experience. To ensure customer satisfaction, we offer a 30-day return and exchange policy. If you encounter any issues with your order, you may request a return or exchange within the specified timeframe. Our dedicated customer support team is available at support@thejacketsclub.com to assist you.
Eligibility for Returns & Exchanges
A return or exchange request can be made under the following conditions:
- You received a product different from what you ordered.
- The product color does not match your selected option.
- The item does not match the specifications listed on our website.
- The product is defective or damaged upon arrival.
- You received an incorrect size other than what you ordered.
How to Request a Return or Exchange?
To initiate a return or exchange, follow these steps:
- Take clear pictures of the product highlighting the issue.
- Email support@thejacketsclub.com with the following details:
- Reason for return or exchange
- Attach images of the product
- Our team will review your request within 24 hours and provide the return address.
- A free prepaid return label will be emailed to you for easy returns.
- Once we receive and inspect the returned product, your request will be processed within 24 to 48 hours.
Processing & Delivery Time
- Refund Processing: Refunds are processed within 1 to 2 business days and typically reflect in your bank account within 7 to 10 days.
- Exchange Processing & Delivery: Exchanges are processed within 2 to 3 business days, with an estimated delivery time of 6 to 9 business days (including shipping).
Non-Eligible Returns & Exchanges
Returns and exchanges will not be accepted under the following conditions:
- The product tag has been removed.
- The item has been worn, washed, or altered.
- The product has stains, cuts, or damage caused after delivery.
- The item is not in its original condition.
- The request is made after 30 days from the delivery date.
Return & Exchange Shipping Costs
We offer free returns with no additional fees. A prepaid return label will be provided via email for your convenience.
Refund Policy
If your order has an issue related to size, color, design, quality, or incorrect shipment, you may request a refund.
- Refund Processing: Refunds are processed within 1 to 2 business days after approval.
- Bank Transfer Time: The refunded amount typically reflects in your account within 7 to 10 banking days, depending on your payment provider.
For further assistance, feel free to contact us at support@thejacketsclub.com