At The Jackets Club, we understand that life can be unpredictable, which is why we have a flexible cancellation policy that allows you to make changes to your order quickly and easily.
Cancellation Window
You must cancel your order within 24 hours of purchase. This gives you plenty of time to review and make any necessary changes.
How to Cancel Your Order
To cancel your order:
Email us: Contact customer support and request a cancellation. Be sure to include your order number so we can process your request as quickly as possible.
Refunds
Full Refund: Orders canceled within 24 hours are eligible for a full refund.
Processing Time: Refunds are typically processed within 24–48 hours of receipt of the cancellation request.
Refund Method: Your original payment method will be credited with the refunded amount. Processing times may vary depending on your payment provider.
Non-Cancellable Items
Good news! All items are cancelable within the 24-hour window, making the process completely stress-free.
Fees
Canceling your order is completely free—there are no cancellation fees.
Order Status
Orders can be canceled as long as they have not been shipped from our warehouse.
If your order has already been shipped, it cannot be canceled. However, you may refuse delivery to initiate the return process. A refund will be issued once the returned item has been processed.
Need Assistance?
If you need further assistance, please reach out to our customer support team. We are here to ensure that your shopping experience is as smooth and convenient as possible.
Thank you for choosing The Jackets Club!
