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Returs And Exchange

30-Day Easy Exchange and Return Policy

At The Jackets Club, we strive to ensure that you are completely satisfied with your purchase. If you encounter any issues with your order, such as a sizing discrepancy or a difference in the design/color from what was displayed on our website, we offer a straightforward return and exchange process.

Return and Exchange Procedure:

  1. Notification Period: You must contact us within 7 business days of receiving your product. Please send us clear photos of the item (including the item being worn and the collar tag) highlighting the issues you’re facing.
  2. Eligibility: We will review your request and, if it meets the following conditions, approve the return or exchange within 30 days from the date of receipt.
  3. Conditions for Returns and Exchanges:
    • Product Condition: The product must be unused, in its original condition, with tags attached.
    • No Alterations: The product should not have been altered or modified.
    • Custom Orders: Customized or bespoke items are not eligible for returns or exchanges.
    • Time Frame: Returns or exchanges requested after 24 hours of receiving the item will not be accepted.
    • Label: Items returned must have their original labels attached.

Refund Policy:

Refunds will be processed under the following conditions:

  • Product Condition: The product is unused, in its original form, and free of alterations.
  • Return Approval: A return is authorized by us due to a mistake on our part, such as a defect or incorrect item.

Refunds will not be issued in the following cases:

  • Change of Mind: If you change your mind about the product.
  • Unintentional Purchases: If the purchase was made by mistake.
  • Exceeded Time Frame: If the request is made after 30 days.
  • Tags Removed: If tags have been removed from the product.

Return Shipping Costs:

  • Customer Responsibility: If you need to return an item, the shipping costs are to be borne by the customer. This includes the original shipping cost we incurred, as we offer free shipping to our customers but not to us.
  • Restocking Fee: A restocking fee may apply, depending on the product size, type, and weight, to cover the costs of repackaging and handling.

Exchange Policy:

  • Size Exchange: If you wish to exchange your item for a different size, we will provide you with the new size at no additional cost. However, you will need to cover the shipping cost for the exchange, which depends on the weight and size of the product.

RMA (Return Material Authorization) Number:

  • Purpose: An RMA number is required for returns or exchanges. It helps our team and the shipping company identify and process your return efficiently.
  • Procedure: Once your return is approved, we will provide you with an RMA number. Please attach this number to the return package before sending it back to us.

Custom Duties:

  • International Shipments: While we mark our shipments as free shipping and gifts to minimize customs duties, any applicable duties or taxes imposed by your country are your responsibility. The item and shipping are not free; therefore, any customs duties charged will be the buyer’s responsibility.

For any questions or to initiate a return or exchange, please contact us at:

Email: support@thejacketsclub.com

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